Hi55 Privacy Policy - Your Data, Our Responsibility

Hi55 only collects information that is necessary to provide you with the right services. Collecting unnecessary or excessive data goes against our policy. We collect two main types of information.

Hi55 uses collected data for specific purposes only. Every piece of data has a defined reason for being collected and is not used beyond that purpose.

Hi55 does not store any data indefinitely. Every type of data has a defined retention period, set in accordance with legal requirements and operational needs.

• All account data is retained while the account remains active.
• Financial transaction records are retained for at least 5 years after account closure (legal requirement).
• KYC documents may be retained for up to 3 years after account closure.
• Cookie and session data is typically cleared within 30 days.
• Support chat logs are retained for a maximum of 1 year.
• Data from inactive accounts is generally archived or deleted after 2 years.

Once data is no longer needed beyond the retention period, hi55 securely destroys it.

Hi55 never sells or shares your personal data without authorization. Limited information may be shared with trusted partners solely to operate our services.

• Payment Processor: Payment providers such as bKash, Nagad, Rocket, and Upay only receive the information necessary to complete a transaction.
• KYC Provider: Licensed third-party providers may be used for identity verification, and they are required to uphold the same privacy standards.
• Technology Partner: Hosting, cloud storage, and analytics providers may access limited, encrypted data.
• Law Enforcement: We may be required to disclose data by court order or government directive.
• Fraud Prevention: Limited data may be shared with relevant authorities to prevent money laundering and fraud.

Cookies are small files stored in your browser. hi55 uses cookies to make your experience smoother and more enjoyable. Without them, some key features may not work properly.

• Essential Cookies: Required to maintain login sessions and security. These cannot be disabled.
• Preference Cookies: To remember your language, theme, and other preferences.
• Analytics Cookies: To understand how the site is used — which pages are visited most and where issues occur.
• Marketing Cookies: To show you relevant offers and promotions (optional).

You can disable marketing and analytics cookies at any time through your browser settings. In Chrome, Firefox, and other browsers, go to Settings → Privacy → Cookies.

Hi55 is strictly not intended for anyone under 18. We do not knowingly collect any data from minors.

• Date of birth is verified at the time of registration.
• Where there is suspicion, age is re-verified through KYC.
• Any account found to belong to a minor will be closed immediately.
• Any data collected under a minor's identity is deleted immediately.

Hi55 believes you have primary rights over your own data. All of your rights are listed below.

Hi55 applies industry-standard technical and organizational measures to protect your data. Our security infrastructure is continuously updated to keep your information safe against emerging threats.

• 256-bit SSL/TLS encryption is applied to all data transfers.
• Sensitive data stored on our servers is protected with AES-256 encryption.
• Passwords are never stored in plain text — only strong cryptographic hashes are kept.
• Two-factor authentication (2FA) is available for system access.
• Regular security audits and penetration testing are conducted.
• Suspicious logins and activities are automatically detected and blocked.
• Staff access to data is restricted on a need-to-know basis.

Hi55 may update this Privacy Policy from time to time, due to new services, legal changes, or technical improvements. Whenever changes are made, we take the following steps.

• The "Last Updated" date at the top of this page will be revised.
• You will be notified at your registered email address whenever significant changes are made.
• You will be notified at least 14 days before any major changes take effect.
• Continued use of the site after any changes are made will be considered your acceptance of the updated policy.

It's a good habit to check this page regularly. If you have any questions about a change, please reach out to the support team.

For any questions, concerns, or complaints regarding the Privacy Policy, hi55's dedicated privacy team is always available to help.

• Email us at: [email protected]
• Live Chat: Click the chat button at the bottom-right corner of the site (active 24/7)
• Response time for general requests: within 24-48 hours
• Data deletion or correction requests are processed within a maximum of 30 business days.